Our standard delivery time is 7–10 business days after your order is processed.
Once your order ships, you’ll receive a tracking number to follow your package every step of the way.

After placing your order, you’ll receive an order confirmation email with all your details.

We accept all major credit/debit cards, PayPal, Shop Pay, and Google Pay
Your payment information is 100% secure — we use SSL encryption and trusted payment gateways to keep your data safe.
If you have any payment or checkout issues, feel free to reach out to our support team anytime.

If you haven’t received your order confirmation within a few minutes:

1. Please check your spam or promotions folder.
2. Make sure you entered the correct email address during checkout.
3. If you still can’t find it, contact us at Info@hugssnpaws.com with your name and order details — we’ll resend it right away.

We want you and your pet to be 100% happy!
If something isn’t right, you can request a return or exchange within 7 days of delivery.
To start a return, email us at Info@hugssnpaws.com with your order number and reason — our team will guide you through the process.
Refunds are processed back to your original payment method once we receive and inspect your returned item.

Our friendly customer care team is here to help at Info@hugssnpaws.com
We usually respond within 24 hours (Mon–Fri).